Your Clients Are Calling.Your Techs Are On-Site.
It's 10 AM in Edison. Your MSP is managing 200 servers. A client calls about a broken printer. Another calls about a security incident. Your techs are all on-site at a different client. Both calls hit voicemail. Our AI answers at 10 AM, triages both calls, books the printer fix, and escalates the security incident to your NOC.
The System
Triage. Dispatch. Monitor. Repeat.
Every Ticket, Triaged Instantly
Printer, server, network, security — the AI identifies the issue, checks your ticket system, and either books it or routes it to the right team.
Security Incident = Immediate NOC
The AI asks the critical questions, matches your escalation matrix, and either books a callback or pages your NOC lead.
Every Commitment, Enforced
The AI tracks your SLA commitments per client. If a ticket is about to breach SLA, it alerts your team before the client has to complain.
The Local Context
Silicon Alley. R&D Hub. 200+ Tech Clients.
Edison is a technology hub in Middlesex County. Your clients are R&D teams, SaaS companies, and mid-market businesses that run 24/7 operations. The AI gives you the coverage of a full-time service desk at a fraction of the cost. On-site in days.
Next Incident, Your SLA Holds.
Free 30-minute audit — bring your last months ticket log.